WARRANTY

FREELY 5-Year Limited Adjustable Bed Frame Limited Warranty

 

Who And What Does This Limited Warranty Cover?

 

We stand behind our adjustable bed frame (referred to below as the “adjustable frame” or “Product”) and offer a 5-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:

 

Your new Freely adjustable frame Product is covered by a 5-year limited warranty (the “Limited Warranty” or “Warranty”), which gives you specific legal rights. This Limited Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty, (b) purchased it new, directly from the website at COMFIZ.SG (including purchases made while visiting a FREELY showroom), (c) purchased it together with recommended SLAPP mattress, and (d) have subjected the adjustable frame exclusively to ordinary residential household use.

 

The Limited Warranty thus only applies during the period in which the Product is owned and controlled by the original purchaser of that Product. PLEASE RETAIN YOUR PURCHASE RECEIPT, AND KEEP INTACT PRODUCT SERIAL NUMBER LABELS, SO THAT YOU CAN PRESENT THEM TO US IF NECESSARY.

 

In addition, because we cannot handle international shipping and logistics expenses, your adjustable frame must be in Singapore at the time you wish to take advantage of the Limited Warranty.

 

This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. FREELY will, for 5 years following the date of the original purchase, at FREELY’S option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by FREELY to be defective in material or workmanship, as follows:

 

  • For Years 1-2: the Products (including but not limited to electrical, electronic and structural parts) will be free from defects in materials and workmanship; and
  • For Years 3-5, all structural parts of the Products (i.e., steel and aluminium structural components, expressly excluding all electronic parts and components) will be free from defects in materials and workmanship.
  • Do note that if the purchase is for bed frame alone without the recommended SLAPP mattress, the limited warranty period is ONE year from the date of purchase and the warranty covers all structural parts of the Products (i.e., steel and aluminium structural components, expressly excluding all electronic parts and components) will be free from defects in materials and workmanship.

 

Specifically, this Limited Warranty covers physical flaws in the material and/or manufacturing defects present at the time of purchase, that arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear.

The Limited Warranty does not apply under the circumstances described in the section below titled What Is Not Covered By This Limited Warranty?

 

What Will FREELY Do?

 

  • For Years 1-2: If FREELY determines during the first two years of the warranty period that a Product has a defect in materials or workmanship, FREELY will provide a new or refurbished replacement Product or part (at FREELY’s discretion) free of charge.
  • For Years 3-5: If FREELY determines during the last three years of the warranty period that a structural part has a defect in materials or workmanship, FREELY will provide a new or refurbished replacement Structural Part (at FREELY’s discretion) free of charge.

 

Once we confirm warranty coverage and do some troubleshooting, we will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable. In the case of a defect in a component part of the Product, we may elect to repair or replace the component rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, colour, or style available at the time of replacement, which may be different in certain respects than the original. If the Product or any replacement part is not available for any reason, Supplier may provide a replacement product or part of comparable quality and price.

 

If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.

 

You will also be responsible for removing any covered Product or part and installing any installing any replacement Product or Product part, and/or for any labour, service, and handling fees and costs.

 

You may be responsible for providing images of your Product(s) or part(s), and/or for returning any original Product(s) or part(s), at FREELY’s expense, within a reasonable period of time after receipt of warranty replacement Products or parts.

 

Any repair or replacement will not extend the original 5-year limited warranty period, nor will it constitute the beginning of a new limited warranty period.

 

How Long Does The Limited Warranty Coverage Last?

 

This Limited Warranty for your new FREELY adjustable frame lasts for FIVE (5) years from the date of purchase. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on).

 

What Is Not Covered By This Limited Warranty?

 

This Limited Warranty does not cover changes to your adjustable frame that are caused by or result from normal wear and use, or changes or damage resulting from your failure to care properly for the adjustable frame. Nor do we cover changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and residential household uses of a bed frame, or use of the adjustable frame it in a manner incompatible with the instructions in the owner’s manual or the intended design and use. In addition, imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects and are not “defects” for which you can seek a remedy under this Limited Warranty.

 

More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) scratches, dings, dents, stains, soiling, burns, and discoloration that occur over time; (d) improper location, use or storage of the Product (including in damp conditions, areas infected with insects or rodents, excessive heat or proximity to a heat source, or any other unprotected storage areas); (e) rusting or mould; (f) individual or personalized allergies and sensitivities; and (g) natural wood colour and finish variations; (h) conditions caused by negligence, soiling, improper cleaning, abusive handling, physical or electrical abuse or misuse, abnormal use, ordinary wear and tear; (i) dings, dents or scratches; and (j) any other costs or expenses not expressly provided under this Limited Warranty. In addition, the following circumstances will void your Warranty: (k) any modifications to the Product (excluding any modifications expressly authorized by FREELY), unauthorized service or repairs, or improper installation of replacement parts, or damage caused by the foregoing; (l) use of the Product other than in ordinary residential household use (including, without limitation, in any commercial or medical use or setting); (m) accidents, fire, flood, “acts of God,” or other occurrences beyond FREELY’s reasonable control; (n) material failure to operate the Product in accordance with the operation and maintenance procedures, instructions, and guidelines contained in the Owner’s Manual, including without limitation any failure to follow: (1) recommended weight restrictions or (2) guidelines for proper distribution of weight on the Product.

 

If you have questions about proper maintenance and use of your adjustable frame, please consult the owner’s manual contact us at info@fjnjoseph.com

 

FREELY SHALL NOT BE LIABLE FOR INJURIES, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY; THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY SHALL BE REPLACEMENT OR CREDIT TOWARDS REPLACEMENT AS SET FORTH HEREIN. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY.

 

SLAAP Mattresses 10-Year Limited Warranty 

Who And What Does This Limited Warranty Cover?

 

We stand behind our Slaap Memory Foam and Hybrid mattresses and offer a 10-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:

 

Your new Slaap Memory Foam or Hybrid mattress (hereinafter the “mattress” or “Product”) is covered by a 10-year limited warranty (the “Limited Warranty” or “Warranty”), which gives you specific legal rights.

 

This Limited Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Slaap mattress (the “Product”) for which you are seeking recourse under the Warranty, (b) purchased it directly from an authorized Slaap distribution channel – namely, the website at COMFIZ.SG (including purchases made while visiting a Slaap showroom), or authorized retailers, and (c) it is put solely to ordinary household (not commercial) use. The Limited Warranty thus only applies during the period in which the mattress is owned and controlled by the original purchaser of that mattress.

 

PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.

 

In addition, because we cannot handle international shipping and logistics expenses, your mattress must be in Singapore at the time you wish to take advantage of the Limited Warranty.

 

This Limited Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.

 

Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:

 

  • A visible indentation or sag greater than three-quarters (3/4) of an inch in the foam material/below the cover level. This refers to an indentation that is visible when no weight is applied to the top of the Product. Please note that “normal wear” assumes and requires that your mattress is continuously supported by a proper foundation sufficient to support the distributed weight of your body and the mattress itself. If you have questions about whether the foundation you are using or intend to use is adequate, please contact info@fjnjoseph.com

 

  • Any manufacturing defect or physical flaw which results in any edge of the Product measuring greater than 1" out of dimensional specifications. 

 

  • Any physical flaw in the foam material that causes it to split or crack under conditions of normal household use and proper handling. 

 

  • Any manufacturing defect, including faults in materials or manufacturing defects, including the mattress cover such as the fabric tearing or stitching unraveling.

 

What Will Slaap Do?

 

We will repair or replace the defective Product or the defective component(s) of the Product (if applicable). In the case of a manufacturing defect in a component of the Product, such as the mattress cover, we may elect to repair or replace the component if practicable rather than replace the entire mattress, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, colour, or style available at the time of replacement, which may be different in certain respects than the original you purchased. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.

 

Any repair or replacement will not extend the original Limited Warranty period, nor will it constitute the beginning of a new limited warranty period.

 

How Long Does The Limited Warranty Coverage Last?

 

This Limited Warranty for your new Slaap mattress lasts for ten (10) years from the date of purchase. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on).

 

What Is Not Covered By This Limited Warranty?

 

This Limited Warranty does not cover changes to your mattress that are caused by or result from normal wear and use. Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a mattress—namely, reclining and sleeping. If you have questions about proper maintenance and use of your mattress, please contact us at info@fjnjoseph.com

 

For example, Slaap mattresses are designed to work on a firm, solid surface that is structurally capable of supporting the weight of the mattress and user upon it, such as on a bed base (e.g., a frame or platform). This Warranty does not cover your Product if you use it in a manner incompatible with that intended design and use.

 

In addition, some degree of individualization of your Slaap mattress should be expected. Imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not “defects” for which you can seek a remedy under this Limited Warranty.

 

More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mould; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than 3/4” in the mattress as measured below the cover level – in other words, some settling of the fibre in the cover should be expected and is not considered a “defect”); (g) individual or personalized allergies and sensitivities; and (h) naturally occurring cotton, fabric or foam aromas.

 

In addition, this Limited Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns or cuts; (c) use of the Product on an improper bed frame; (d) physically abusing the Product; (e) attempting to clean the Product in an inappropriate manner; and (f) improper storage of the Product (including storage in damp locations, areas infected with insects or rodents, or any other unprotected storage areas); (g) commercial use; and (h) purchase from resellers who are not authorized retailers.