TERMS & PRIVACY

TERMS OF SALES

 

1. GENERAL

  • These terms of offer for sale ("Supply Terms") apply to products and services purchased via www.comfiz.sg (“the Website”) which is a website owned and operated by FJ & Joseph Pte Ltd, a company incorporated under the Companies Act in Singapore, and also a “company” under the Companies Act ("Company" or "FJJ" or "We" or "Us" and its successors and assigns). Under these Supply Terms the users of the website will be referred to as ("You" or "Your" or "Yourself" or "User" or “Customers”).
  • PLEASE READ THESE SUPPLY TERMS CAREFULLY BEFORE PURCHASING ANY PRODUCTS OR AVAILING ANY SERVICES ON THE WEBSITE. ANY PURCHASE MADE BY YOU THROUGH THE WEBSITE SHALL SIGNIFY YOUR ACCEPTANCE OF THE SUPPLY TERMS AND YOUR AGREEMENT TO BE LEGALLY BOUND BY THE SAME. IN ADDITION TO THE FOREGOING, YOU SHALL ALSO BE BOUND BY THE TERMS OF USE OF THE WEBSITE, OR ADDITIONAL TERMS WHICH ARE DISPLAYED WITH THE SELECTION OF THE PRODUCT, IF ANY ("ADDITIONAL TERMS"). IF THERE IS ANY CONFLICT BETWEEN THE SUPPLY TERMS AND THE ADDITIONAL TERMS, THE ADDITIONAL TERMS SHALL TAKE PRECEDENCE IN RELATION TO THAT SALE TO THE EXTENT OF SUCH CONFLICT.
  • IF YOU DO NOT AGREE WITH THE SUPPLY TERMS, PLEASE DO NOT ACCESS THE WEBSITE FOR ANY PURCHASE.

 2. BUSINESS

  • The Website is a platform for online sale of furniture and home decor merchandise (“Products”) and allied services ("Services") offered by FJJ and the purchase of Products and Service by you. For point of clarity, the Products and Services are distributed and sold, under the brand “Freely and SLAAP”. FJJ also delivers the Products to You directly or through its authorised partner.
  • FJJ has the right to change or discontinue any Products and Service at any time, without notice. FJJ may add or modify the procedures, modes, processes or conditions of purchase at any time. FJJ shall not be liable to You or to any third party for any modification, suspension or discontinuance of any Product or any aspect of the Services.

 3. PRODUCTS AND SERVICES

  • FJJ sells a variety of Products. Services, such as shipping, in relation to the Products shall be per the FJJ's policy, which may be changed by FJJ from time to time.

 4. SERVICES

  • You should take all responsibility for Your own actions in utilizing the Products and Service and the Website in relation to the Services availed or purchased by You and FJJ shall not be liable for any such action or consequence thereof.
  • You represent that You are of legal age to form a binding contract and are not a person barred from purchasing Products or receiving Services under the laws as applicable in Singapore.

5. PRICING INFORMATION

  • The Pricing Information relating to the Product shall be as displayed on the Website and as disclosed to You at the time of Your purchase/order.
  • FJJ does not guarantee that the price will be the lowest for similar products within any given locality, city, region or geography. Prices and availability are subject to change without notice or any consequential liability to You.
  • While FJJ strives to provide accurate information relating to Products and Services including pricing information, but typographical and other errors may occur. In the event that a Product or Service is listed at an incorrect price or with incorrect information due to an error, FJJ will have the right to modify the price of the Product or Services and contact You for further instructions via e-mail address provided by You at the time of registration, or cancel the order and notify You of such cancellation. If FJJ cancels the order after the payment has been processed, the said amount will be remitted to Your account from which the payment was made.
  • Discount coupons are not allowed to be used for any sales promotion items. All vouchers which are equivalent to cash will still be applicable. FJJ reserves the right to change the discounts offered at any time during the sales and without prior notice.

 6. CREDIT CARD DETAILS

  • You might be required to provide Your credit or debit card details to the approved payment gateways while making the payment. In this regard You agree to provide valid, correct and accurate credit / debit card details to the approved payment gateways for purchasing Products or availing Services on the Website. You shall not use the credit / debit card that is not lawfully owned by You. The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your credit / debit card details. FJJ expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your credit/debit card

 7. DELIVERY OF THE PRODUCT

  • Your shipping address will be verified for serviceability with the database of FJJ upon purchase. If Your order is not serviceable by representatives of FJJ or the area is not covered, we will request You to provide us with an alternate shipping address which we expect to have within FJJ’s serviceable area. If there is any dispute regarding the shipment of the Product or delivery of Services for the area not covered by FJJ, FJJ will not be responsible for the non-delivery of the Product or Services
  • Please read our delivery policy which can be found in this website.

 8. CANCELLATIONS, RETURNS AND REFUNDS

  • Customized Built Cabinetry Orders

Customized Built Cabinetry Orders will be processed immediately; however, orders can be altered if the instructions regarding the alterations are received by FJJ within 24 hours of the placing of the original order. After the expiry of the 24 hour time period, orders that are cancelled are subject to a 25% restocking fee.

No returns are accepted on cabinets once delivered, as they are made-to-order. Prior to placing an order, please measure carefully the intended space to ensure that the space is big enough to accommodate the outside finished dimensions of the furniture/Murphy Wall Beds. If you require assistance, please call our sales representative at contact us page.

 

  • Furniture / Mattress / Frame / Mechanism Hardware Orders

Returns will be accepted up to within 14 days of receipt and/or subjected to product’s return policies. Returned items must be in original packaging with all items secured in the same manner in which they were received. Failure to repackage and secure all items could result in damage during shipping. All returned items will be subject to a 25% re-stocking fee and deduction of original outbound shipping costs. A further deduction of fees may apply when customs and/or duty charges are applied by the return freight carrier. Any credit to Buyer will be made only after product is received back to FJJ and inspected and found in to be in the same condition as received. Buyer will be responsible for any return shipping and re-crating charges.

 

  • RETURNS OR REPLACEMENTS

If you receive a damaged or defective Product, or a Product that does not comply with the specifications as per your original order, you can return it on the spot, at the time of delivery.

In the event that you requests for an exchange before delivery has been fulfilled we will process it with no additional costs to you. Please note that exchanges are only available for items of the same price or less. The balance amount will be refunded to the same method of payment as the original payment. If you’d like to exchange for an item of a higher price, you will need to top up the differences in prices. Please call us to facilitate any of such arrangements. These clause does not apply to custom made items.

If you requests for an exchange after we have delivered to you, a 25% restocking fee will apply on those Product(s) returned by you. FJJ reserves the right to refuse the Product(s) if they are not returned in good and working conditions.

  • REFUNDS

We will issue a refund for items that fall under these categories :

Wrong item / Missing item / Doesn’t match the listing

Products should be unused, undamaged, in a resalable condition and with its original packaging fully intact. FJJ has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.

If you are qualified to return a product, you are likewise qualified for a refund too as per the following guidelines:

    • Request for returns should be made to us within Fourteen (14) days or the period specified in the product returns policy from the delivery date for a full refund. The full refund amount will exclude any delivery, assembly, delivery timing, delivery location and/or staircase delivery fees paid when the original order was made.

All products qualify for a return except for the following:

    • Customised products
    • Clearance/1 SET OFFER/AS-IS products
    • Products that require on-site assembly
    • Modular Wardrobes
    • Bedroom sets
    • Products that are not in its new and original unopened condition
    • Products that have been removed from their original packaging, used, stained, torn, washed, discoloured, dented, damaged and/or with traces of fragrance or odours
    • The refund amount for the orders paid online or paid via credit/debit card at the time of delivery will be refunded within 7-10 working days from the date of initiating the refund through the online account, or will be refunded to the same card, depending on the most suitable circumstances as determined by FJJ.
    • The refund via a promotional code, for the orders paid online will be provided to you within 7-10 working days through hard copy or e-mail depending on the most suitable circumstances as determined by FJJ.
    • A promotional code once used shall not be re-activated in case of cancellation of order, either by the customer or by FJJ.
    •  

For any other information fell free to call us at 65-69147650 or fill in your queries in Contact Us.

9. Warranties and Claims

  • Please note the standard warranties and the conditions for usage of the Products in relation to each Product. No claim (a) that is contrary to the above or (b) where Products have been used contrary to the conditions of usage; will be entertained.
10. Indemnification and Limitation of Liability
  • You agree to indemnify, defend and hold harmless FJJ from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by FJJ that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Terms or any Additional Terms applicable to the purchase of Products and/or Services.
  • In no event shall FJJ, its officers, directors, employees or partners be liable to You or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not FJJ has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with Your purchase of the products and services herein. Notwithstanding anything to contrary, FJJ's entire liability to You under this Terms of Offer For Sale or otherwise shall be limited to the refund of the moneys paid by You, for any Product or Service in connection with r which the claim has arisen, which amount shall be refunded You.

 11. Governing Law

  • Irrespective of the country from which Users access or use the Site and/or Services, to the extent permitted by law, this Terms and Users’ use of the Site and/or Services shall be governed in accordance with the laws of Singapore without regard to choice or conflicts of law principles, and Users hereby agree to submit to the exclusive jurisdiction of the courts of Singapore to resolve any claims or disputes which may arise in connection with this Terms.

 

PRIVACY POLICY

 This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from comfiz.sg (the “Site”).

 PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

 We collect Device Information using the following technologies:

 – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS

If you are a Singapore resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a Singapore resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Singapore, including to Europe, Canada and the United States.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

MINORS

The Site is not intended for individuals under the age of 21.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@fjnjoseph.com.