SHIPPING & DELIVERY

LOCAL SINGAPORE DELIVERY

FJJ Delivery Team performs deliveries to most areas in Singapore from 10:00am to 6:00pm, Monday to Saturday (excluding public holidays). The estimated delivery time for your delivery depends on the area that your delivery address is located, and is subject to traffic and weather conditions.

Our delivery team will contact you to schedule the delivery. Please note that it is your responsibility to check that your items will fit through doors, staircases and lifts in their packaging before you place your order. Product dimensions are included in the product description on our website. We strive to keep to our timing, but on rare occasions, the timing may be subjected to change due to scheduling constraints.

We will deliver your order to your location of choice. Please ensure that there is someone to receive the delivery on the pre-agreed date and time, and that the delivery path and premise are free of obstacles and blockage. We will also assemble the furniture (if applicable), and remove all packaging materials from your premise, as well as making the area as clean as possible. Most products come with free assembly. Should free assembly not be included in the product(s) you’re purchasing, the assembly fee will be stated in the product details.

Kindly contact us at least 3 days in advance so that we can make the necessary arrangements for any changes to your confirmed delivery. In the event we do not receive the notice in advanced, there will be a $120 delivery charge for any changes.

Delivery is usually free unless otherwise stated in product description and online check-out.  

If your order does not qualify for ‘Free Delivery’, standard delivery fees imposed will range from S$40.00 – S$120.00, depending on the products in cart.

Any delivery timeslots requested to be scheduled after 7pm during standard delivery days (i.e. from 10:00am to 6:00pm, Monday to Saturday, excluding public holidays) will be subject to a S$30.00 delivery surcharge. Surcharges paid are not refundable.

To qualify for free delivery, your delivery location must also be accessible via elevator (i.e. on the same storey as lift landing) or must be on the same floor as the goods loading/unloading area.

If the delivery crew is unable to send the bed to your location via the elevator at the point of delivery (e.g. Bed is unable to fit into elevator, elevator un-serviceable upon delivery crew’s arrival, refusal of elevator access by building management etc) We will assess (at our own discretion) the feasibility of the furniture being carried up via the staircase in a non-hazardous manner.

Delivery will only proceed if the delivery team deems it suitable in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery, and will work out an alternative.

Additional Delivery fee for non-lift accessible floors: Do take note that there is a charge of $20 per item per non-lift accessible floor which must be collected by our delivery team before the completion of the delivery. This fee will also be applicable to stairs within landed properties or HDB maisonette. This applies to our disposal services as well. This has to be informed to us during your purchase.

For deliveries to private properties, especially for condominiums, please check with your property management on their bulky item delivery regulations and necessary paperwork (if required) for us to perform the delivery on your preferred date and time. This is to ensure that the delivery can go smoothly as there have been many situations where our delivery team were not able to perform their delivery, as they are prevented from entering the premises by the property security (guard house) due to the lack of prior arrangements.

 

REFUSAL OF ENTRY BY BUILDING MANAGEMENT
Should the building management reject admittance of our delivery team, delivery will be rescheduled accordingly. FJ & Joseph reserves the right to reschedule the delivery, subject to availability of next delivery slot. 

Should you miss your scheduled delivery, you will be contacted by our Customer Service Officer for a re-delivery or you can drop us an email at joanne@fjnjoseph.com or call our Customer Service Helpdesk at 679147650 to let us know your preferred redelivery date/time. Do note that delivery fee will be imposed for re-delivery.

In the event that your order cannot be delivered due to you not being contactable to schedule a delivery, your order will be kept in our store for a maximum of 30 days from the date of first attempted failed delivery. If you are still uncontactable after the 30 days, your order will be cancelled without refunds.

 

VALIDITY OF UNDELIVERED ITEMS 

If item(s) is not collected or delivered within 3 months from confirmation of delivery, FJ & Joseph reserves the right to forfeit the purchase without refund.

FJJ  shall not be liable or be deemed to breach the Conditions of Sale if the delivery is delayed due to unforeseen circumstances that are beyond FJJ control.

 

INTERNATIONAL SHIPPING

Looking for delivery outside of Singapore? Contact us at +65 69147650 or info@fjnjoseph.com and our friendly sales team will assist you with your shipping queries.

Every order with shipping fees paid has its own tracking number given via e-mail to the customer. Tracking number lets to observe the parcel during the shipping period. Tracking number will be emailed to buyer around 5 to 8 days after purchase.

 

Can I Self Collect my Order?

Self-Collection is possible. The products you check out online may not be immediately available for collection. Kindly give our staff some time to process the order and manufacture your desired items from the supplier/manufacturer if we do not have them in stock. Our customer service staff will call you on your given contact number to notify you when your purchase is available for self-collection.