Get peace of mind with the risk-free Level Freely® 60 day sleep-trial so you can test the adjustable frame in the comfort of your own home.
We deliver your adjustable frame directly to your door with no extra costs, and pick up within 60 days if you aren’t having the best sleep of your life. All products are shipped free to your doorstep and inclusive of installation. For areas without lift access, an additional $25/per level is payable to the delivery team per adjustable base.
The first sixty nights after your Freely bed is delivered and installed is your trial period and gives you the time and the space to properly try your new bed. Once the bed is delivered and installed, you have a 60 night trial period and if for whatever reason you are not 100% happy, we can take the bed back for a collection fee and a 20% cost-of-return fee.
The FREELY 60-Night Trial Policy applies to your ELECTRIC ADJUSTABLE BED FRAME Product as follows:
60-Night Trial Policy applies only to original purchasers of genuine Freely Products who purchased their product(s) directly from the website at COMFIZ.SG (including purchases made while visiting a Freely store) or our authorized distributor TOGETHER with a RECOMMENDED SLAPP Mattress.
Please inspect your bed frame carefully within three (3) days of receipt of delivery. You must report, within three (3) days of delivery, any physical damage or defect that is present in the Product at the time of delivery; any physical damage to the bed frame after such initial three-day time period will invalidate the remainder of your 60-Night Trial.
Otherwise, if you’re not completely satisfied with your bed frame within 60 nights of delivery, and the Product is undamaged and in like-new condition please reach out to our support team to arrange return of the bed frame to us. Refund is only applicable if the original package box is returned together.
We will issue your refund once the returned Product has been received by us. Please note that, in all cases, the original receipt showing proof of purchase may be required to take advantage of the 60-Night Trial Policy.
The FREELY 60-Night Trial Policy is limited to one return per household per year, and it must be exercised directly with FREELY no later than the 60th day following delivery of the Product for which you want a refund.
As noted above, our 60-Night Trial Policy applies only to original purchasers of genuine Freely Products who purchased their product(s) directly from the website at COMFIZ.SG (including purchases made while visiting a Freely store) or our authorized distributor. 60-Night Trial Policy thus only applies during the period in which the Product is owned and controlled by the original purchaser of that Product. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
Adjustable Bed Removal and Setup
Mattress removal and setup fees are paid to a third party logistic provider and are therefore non-refundable after completed removal and/or setup.
Removal and set up service is scheduled separately of delivery of the adjustable bed, and the local third party logistic provider performs the service, not Freely or FJ & Joseph Pte Ltd.
Should you need to return your adjustable base, you will be responsible for costs of return shipping and in some cases a 20% re-stocking fee. The restocking fee will be deducted from your total refunded amount.
The Freely Adjustable Bed will not be eligible for a return if the adjustable base has been mishandled whether in transit or by other means, subjected to physical or electrical abuse or misuse, or otherwise operated in any way inconsistent with the operation and maintenance procedures outlined in the Owner’s Manual.